Name: Exin It Service Management Foundation Based on Iso/Iec20000 - Workbook (en Inglés)
Price: 538.68 MXN
Availability: InStock
Author: Van Haren Publishing
ISBN: 9789401802536

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portada Exin It Service Management Foundation Based on Iso/Iec20000 - Workbook (en Inglés)

Formato

Libro Físico

Editorial

Van Haren Publishing

Autor

Van Haren Publishing

Idioma

Inglés

N° páginas

152

Encuadernación

Tapa Dura

Dimensiones

29.5 x 20.8 x 1.0 cm

Peso

0.60 kg.

ISBN13

9789401802536

Categorías

Dirección y administración de empresa

Exin It Service Management Foundation Based on Iso/Iec20000 - Workbook (en Inglés)

Van Haren Publishing (Autor) · Van Haren Publishing · Tapa Dura

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Reseña del libro "Exin It Service Management Foundation Based on Iso/Iec20000 - Workbook (en Inglés)"

IT Service Management (ITSM) quality is one of the most important requirements to provide valuable services that add value to the business. The ISO/IEC 20000 standard for the IT Service Management has been able to join together the principles of ISO quality management and the standard ITSM processes in the market. The purpose of this book is to help in the preparation of EXIN ITSM Foundation based on ISO/IEC 20000 exam, providing an overview of IT Service Management from the perspective of ISO/IEC 20000. It addresses fundamental concepts, such as the quality, the frameworks, the services provided to the business and the processes that support, control and facilitate those services. The exam consists of 40 multiple-choice questions. At the end of each chapter of this book you will find examples of these exam questions, along with open questions focused on the understanding of concepts. The exam specifications are given at the beginning of each chapter, and the weight of each of the topics is shown as a percentage of the total.