Name: Deming Service Quality Approach: Empirical Study In Higher Education (en Inglés)
Price: 994.45 MXN
Availability: InStock
Author: Teoh, Yi Terng ; Bin Taib, Che Azlan ; Lau, Jowin
ISBN: 9786200308498

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portada Deming Service Quality Approach: Empirical Study In Higher Education (en Inglés)

Formato

Libro Físico

Autor

Yi Terng Teoh

Che Azlan Bin Taib

Jowin Lau

Editorial

LAP Lambert Academic Publishing

Idioma

Inglés

N° páginas

Encuadernación

Tapa Blanda

Dimensiones

22.9 x 15.2 x 0.5 cm

Peso

0.12 kg.

ISBN13

9786200308498

Categorías

Consejos sobre carreras profesionales y exitosas

Deming Service Quality Approach: Empirical Study In Higher Education (en Inglés)

Yi Terng Teoh (Autor) · Che Azlan Bin Taib (Autor) · Jowin Lau (Autor) · LAP Lambert Academic Publishing · Tapa Blanda

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Reseña del libro "Deming Service Quality Approach: Empirical Study In Higher Education (en Inglés)"

One of the most influential contributors to the development of service quality is W. Edwards Deming. Among of the important components of Deming's philosophy is reflected in his 14-principles for transforming a service. Theses principles indicate what management needs to do to ensure that they and their employees are able to deliver good service quality. This empirical study aims to investigate and anticipate the five of the 14-Deming principles towards higher education quality services and the implications of Deming principles onto organizational management. The study concluded that Deming's principle is necessary for creating opportunities for lecturer to generate new insights and ideas for improving the quality of the service provided by the institution.