Name: Customer Experience Excellence: The six Pillars of Growth (en Inglés)
Price: 1562.27 MXN
Availability: InStock
Author: Tim Knight; David Conway
ISBN: 9781398601055

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portada Customer Experience Excellence: The six Pillars of Growth (en Inglés)

Formato

Libro Físico

Editorial

Kogan Page

Autor

Tim Knight; David Conway

Año

2021

Idioma

Inglés

N° páginas

270

Encuadernación

Tapa Dura

ISBN13

9781398601055

N° edición

Categorías

Atención al cliente

Customer Experience Excellence: The six Pillars of Growth (en Inglés)

Tim Knight; David Conway (Autor) · Kogan Page · Tapa Dura

Libro Físico

$ 1,562.27

$ 2,840.49

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Origen: Estados Unidos (Costos de importación incluídos en el precio)

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Reseña del libro "Customer Experience Excellence: The six Pillars of Growth (en Inglés)"

Discover how the world's best brands create outstanding customer experience, engaged teams and market-beating growth with this practical guide, providing a model that will help any organization deliver effective and seamless customer engagement. Customer experience (CX) has been a phrase in business lexicon for over 30 years. Seen by many as the last battleground, where winners will gain competitive advantage and increased market share, there is not a company in the world that is not in some way focused on the quality of the experience they deliver. However, for many businesses, CX is neither a strategic discipline, consistently applied, nor is it a well-trodden path. It's not easy to deliver exceptional customer experience, again and again, and it becomes difficult to have a CX strategy that provides tangible and measurable results. Customer Experience Excellence provides a route map to CX success. Drawing on a vast body of research collated and curated by the global consulting group KPMG, this book shows how the world's most elite organizations have made excellence a habit, by creating authentic, human connections at scale. Whether dealing with external consumers or internal colleagues, learn how to become an enlightened and agile business and 'think customer' at every single touch point.