Name: Achieving Service Excellence: Maximizing Enterprise Performance Through Innovation and Technology (Service Systems and Innovations in Business and Society) (en Inglés)
Price: 431.15 MXN
Availability: InStock
Author: Carl M. Chang
ISBN: 9781606495445

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portada Achieving Service Excellence: Maximizing Enterprise Performance Through Innovation and Technology (Service Systems and Innovations in Business and Society) (en Inglés)

Formato

Libro Físico

Editorial

Business Expert Press

Autor

Carl M. Chang

Idioma

Inglés

N° páginas

125

Encuadernación

Tapa Blanda

ISBN13

9781606495445

Achieving Service Excellence: Maximizing Enterprise Performance Through Innovation and Technology (Service Systems and Innovations in Business and Society) (en Inglés)

Carl M. Chang (Autor) · Business Expert Press · Tapa Blanda

Libro Físico

$ 431.15

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Ahorras: $ 352.76

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Origen: Estados Unidos (Costos de importación incluídos en el precio)

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Reseña del libro "Achieving Service Excellence: Maximizing Enterprise Performance Through Innovation and Technology (Service Systems and Innovations in Business and Society) (en Inglés)"

As the service sectors play an increasingly important role in all economies worldwide, service executives and professionals are well advised to recognize two main pathways to achieving sustainable success in services. The first path requires enhancing the strategic differentiation and operational excellence of their service enterprises; the second requires that these executives and their employees develop the knowledge and skills needed to achieve such success. Specifically, this book discusses actionable methodologies needed to generate creative ideas, including deciding on which ones to pursue; on how to justify projects financially; on how to manage the development projects for innovative services; and on how to reach out to customers and offer them superior service support.