Name: Why Should I Give a ***** about Quality?: Understanding and Profiting From the Customer-Led Quality Revolution (en Inglés)
SKU: 59358262
Price: 391.51 MXN
Availability: InStock
Author: Purdy, Ian ; Purdy, Sheila
ISBN: 9781483431383

portada Why Should I Give a ***** about Quality?: Understanding and Profiting From the Customer-Led Quality Revolution (en Inglés)

Why Should I Give a ***** about Quality?: Understanding and Profiting From the Customer-Led Quality Revolution (en Inglés)

Formato

Libro Físico

Autor

Ian Purdy

Sheila Purdy

Editorial

Lulu Publishing Services

Idioma

Inglés

N° páginas

210

Encuadernación

Tapa Blanda

Dimensiones

21x14.8x1.1 cm

Peso

0.25 kg.

ISBN13

9781483431383

Categorías

Empresa y gestión

Why Should I Give a ***** about Quality?: Understanding and Profiting From the Customer-Led Quality Revolution (en Inglés)

Ian Purdy (Autor) · Sheila Purdy (Autor) · Lulu Publishing Services · Tapa Blanda

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Reseña del libro "Why Should I Give a ***** about Quality?: Understanding and Profiting From the Customer-Led Quality Revolution (en Inglés)"

In today's world of social media, instant communication and the desire to share opinions (good and bad), your customers are more powerful than ever and holding on to them is becoming more difficult. A revolution is underway. If your organisation is ready to take advantage of the opportunities this revolution offers, then this guide is for you. Authors Ian and Sheila Purdy show that everything that you and your staff do can have a positive effect on your customers' experiences and perceptions of your organisation. They present straightforward ideas for building the voice of your customers into your processes and creating an environment in which quality is everyone's business. Presenting a pragmatic approach, this guide will help your organisation refocus its quality system and so profit from this customer-led quality revolution.