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Think Success. 48 Lessons That Will Make You Unstoppable in Customer Success (en Inglés)
Yaron Ilani (Autor)
·
Independently published
· Tapa Blanda
Think Success. 48 Lessons That Will Make You Unstoppable in Customer Success (en Inglés) - Yaron Ilani
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Reseña del libro "Think Success. 48 Lessons That Will Make You Unstoppable in Customer Success (en Inglés)"
Most customer-facing professionals learn on the job.
The best ones learn from someone who's already made the mistakes.
Think Success distills hard-earned experience in customer success into 48 sharp, practical lessons. No theory. No frameworks. Just the things that actually work-in real accounts, under real pressure, with real customers who have options.
Inside, you'll learn how to:
• Handle high-pressure customer situations with confidence
• Build trust and credibility quickly
• Navigate complex customer relationships
• Avoid common (and costly) mistakes
• Develop the habits that separate good from exceptional
Whether you're a customer success manager, sales engineer, account manager-or just starting out in a customer-facing role-this is the book you'll keep within reach, not on a shelf. Read a lesson before a call. Come back to it after one that didn't go as planned.
The difference between good and unstoppable is often a handful of habits.
This book shows you which ones.
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