Name: The Secret Diary of a Mystery Shopper: True Customer Service Stories through the eyes of a Mystery Shopper: The Good, the Bad and the Exceptional (en Inglés)
SKU: 57459834
Price: 455.85 MXN
Availability: InStock
Author: Boscq-Scott, Claire
ISBN: 9781716632839

portada The Secret Diary of a Mystery Shopper: True Customer Service Stories through the eyes of a Mystery Shopper: The Good, the Bad and the Exceptional (en Inglés)

The Secret Diary of a Mystery Shopper: True Customer Service Stories through the eyes of a Mystery Shopper: The Good, the Bad and the Exceptional (en Inglés)

Formato

Libro Físico

Autor

Claire Boscq-Scott

Editorial

Lulu.com

Idioma

Inglés

N° páginas

Encuadernación

Tapa Blanda

Dimensiones

22.9x15.2x0.5 cm

Peso

0.13 kg.

ISBN13

9781716632839

Categorías

Gestión de investigación y desarrollo

The Secret Diary of a Mystery Shopper: True Customer Service Stories through the eyes of a Mystery Shopper: The Good, the Bad and the Exceptional (en Inglés)

Claire Boscq-Scott (Autor) · Lulu.com · Tapa Blanda

Libro Nuevo Importado

Envío: 17 a 22 días háb.

$ 828.83$ 455.85

-45%

Costos de importación incluídos en el precio ✅

Libro Nuevo

Quedan 100 unidades

$ 455.85

Llega entre el 30 Sep y el 08 Oct a CUAUHTÉMOC, Ciudad de México. Seleccionar ubicación

Agregar a lista de deseos

Reseña del libro "The Secret Diary of a Mystery Shopper: True Customer Service Stories through the eyes of a Mystery Shopper: The Good, the Bad and the Exceptional (en Inglés)"

I have the best job in the world... Wouldn't you love to get paid to shop Well maybe not everyone would but I have been very privileged to be a Mystery Shopper for the last 11 years and yes I have been paid to get massages, nails done, eat in restaurants and sleep in fabulous hotels but the best part was that I have been helping businesses master their service delivery, increase their employees' engagement and customer loyalty, win industry awards and grow their profitability. In this book, Claire Boscq-Scott, AKA the Busy Queen Bee, tells the tales of real-life Customer Service Stories, and learn how, through the eyes of someone else and setting up a Mystery Shopping programme, you could improve your employees' performances, deliver exceptional customer experiences and thrive in your business.