Name: So You Wonder Why I Had a Bad Day: The Trials and Tribulations of a Retail Employee (en Inglés)
SKU: 58117640
Price: 364.76 MXN
Availability: InStock
Author: Tremblay, Christopher
ISBN: 9781640966321

portada So You Wonder Why I Had a Bad Day: The Trials and Tribulations of a Retail Employee (en Inglés)

So You Wonder Why I Had a Bad Day: The Trials and Tribulations of a Retail Employee (en Inglés)

Formato

Libro Físico

Autor

Christopher Tremblay

Editorial

Newman Springs

Idioma

Inglés

N° páginas

108

Encuadernación

Tapa Blanda

Dimensiones

22.9x15.2x0.7 cm

Peso

0.17 kg.

ISBN13

9781640966321

Categorías

Empresa y gestión
Humor

So You Wonder Why I Had a Bad Day: The Trials and Tribulations of a Retail Employee (en Inglés)

Christopher Tremblay (Autor) · Newman Springs · Tapa Blanda

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Reseña del libro "So You Wonder Why I Had a Bad Day: The Trials and Tribulations of a Retail Employee (en Inglés)"

Every day, thousands of people go to work in some sort of retail establishment, from convenience stores, fast food restaurants, supermarkets, to pharmacies (just to name a few) in either a full or part-time capacity to serve and provide great service to their customers. Once the customer enters the establishment, the customer service dance begins.Dancing is a partnership, and it's true when they say it takes two to tango. Sometimes your dancing partner (a.k.a. the customer) is not on the same wavelength and can make the dance less than pleasurable.Found on the pages within this book are numerous real-life stories of said dances with difficult customers, detailing their head-scratching moves and behaviors that have left employees with their heads spinning and asking themselves what just happened.Not every customer is a bad dancer. In fact, the majority of them are fantastic! They know when to lead and when to be led. They have great footwork. But there are some dancers who believe that they are the best dancer, and they can do no wrong. They believe that anything they say or do in a retail store or to an employee is right, and employees know this is the furthest thing from the truth. The customer is not always right, and these stories will give you a glimpse into the other side.I hope these dances make you laugh or possibly give you insight on how to be a better dancer yourself.