Name: Service Quality and its Effect on Customer Satisfaction (en Inglés)
SKU: 62582963
Price: 1050.23 MXN
Availability: InStock
Author: Tadelo Muche
ISBN: 9783659760907

portada Service Quality and its Effect on Customer Satisfaction (en Inglés)

Service Quality and its Effect on Customer Satisfaction (en Inglés)

Formato

Libro Físico

Editorial

Lap Lambert Academic Publishing

Autor

Tadelo Muche

Idioma

Inglés

N° páginas

100

Encuadernación

Tapa Blanda

ISBN13

9783659760907

Service Quality and its Effect on Customer Satisfaction (en Inglés)

Tadelo Muche (Autor) · Lap Lambert Academic Publishing · Tapa Blanda

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Reseña del libro "Service Quality and its Effect on Customer Satisfaction (en Inglés)"

In today's competitive environment delivering high quality service is the key for sustainable competitive advantage. Customer's satisfaction does have a positive effect on an organization's profitability. The development and improvement of service quality in banking services is a concern of society from year to year. This can be seen increasing competition in service quality in banking. Quality of care is a top priority in creating customer satisfaction. The bank managers should consider which dimensions of the service quality is most important and has to evaluate the level of its service quality frequently. Hence, it is important for the bank managers to seriously recognize the importance of bank service improvement for their business. The main point to be discussed here is how banks can measure frequently its effectiveness of quality service provision from the eyes of its customers.