Name: Quality Cost Evaluation for Telecommunications Companies (en Inglés)
SKU: 63924638
Price: 1523.24 MXN
Availability: InStock
Author: Nahilce Bhamel Alomá; Reynaldo Manuel Tarragó Ayra
ISBN: 9786208533014

portada Quality Cost Evaluation for Telecommunications Companies (en Inglés)

Quality Cost Evaluation for Telecommunications Companies (en Inglés)

Formato

Libro Físico

Editorial

Our Knowledge Publishing

Autor

Nahilce Bhamel Alomá; Reynaldo Manuel Tarragó Ayra

Idioma

Inglés

N° páginas

144

Encuadernación

Tapa Blanda

ISBN13

9786208533014

Quality Cost Evaluation for Telecommunications Companies (en Inglés)

Nahilce Bhamel Alomá; Reynaldo Manuel Tarragó Ayra (Autor) · Our Knowledge Publishing · Tapa Blanda

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Reseña del libro "Quality Cost Evaluation for Telecommunications Companies (en Inglés)"

The results obtained in the research carried out in the ETECSA Santiago de Cuba Territorial Division, entitled "Procedure for the calculation and analysis of the quality cost in the ETECSA Santiago de Cuba Territorial Division", aims to design a procedure for the calculation and analysis of quality costs in the ETECSA Santiago de Cuba Territorial Division that contributes to evaluating its Quality Management system. This research sets out in detail the theoretical and methodological aspects that support the proposed procedure from a scientific point of view. An adequate diagnosis of the unit under study is used to identify the existing limitations in the control of quality costs, which revealed the urgent need to know them, due to their relevance in decision making taking into account the particularities of a telecommunications services company. The procedure was made up of integrated stages and steps, based on the PHVA methodology and the 8D methodology for the calculation and analysis of costs associated with quality.