Name: Managing and Resolving Conflict: Advice for Staff on Dealing With Disruptive or Difficult People (en Inglés)
SKU: 58266712
Price: 293.62 MXN
Availability: InStock
Author: Philip N Hardy
ISBN: 9780956015969

portada Managing and Resolving Conflict: Advice for Staff on Dealing With Disruptive or Difficult People (en Inglés)

Managing and Resolving Conflict: Advice for Staff on Dealing With Disruptive or Difficult People (en Inglés)

Formato

Libro Físico

Editorial

Securicare International Limited

Autor

Philip N Hardy

Idioma

Inglés

N° páginas

Encuadernación

Tapa Blanda

ISBN13

9780956015969

Managing and Resolving Conflict: Advice for Staff on Dealing With Disruptive or Difficult People (en Inglés)

Philip N Hardy (Autor) · Securicare International Limited · Tapa Blanda

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Reseña del libro "Managing and Resolving Conflict: Advice for Staff on Dealing With Disruptive or Difficult People (en Inglés)"

Workers who meet or interact with customers and/or the public can face a risk of harm from workplace hazards due to the nature of their work. These hazards can include verbal and physical threats, even violence.This book is designed to help workers and employers risk assess working conditions and situations that may be encountered and try to provide the safest possible working environment. The information, guidance and support in this book is intended to ensure those working with customers and/or the public are best prepared to deal with disruptive or difficult people professionally and safely.