Name: Digital Delights: Driving Customer Satisfaction in Indian Private Bank (en Inglés)
SKU: 59803042
Price: 1052.33 MXN
Availability: InStock
Author: Sharma, Kshama ; Arora, Rishabh
ISBN: 9786207475759

portada Digital Delights: Driving Customer Satisfaction in Indian Private Bank (en Inglés)

Digital Delights: Driving Customer Satisfaction in Indian Private Bank (en Inglés)

Formato

Libro Físico

Autor

Rishabh Arora

Kshama Sharma

Editorial

LAP Lambert Academic Publishing

Idioma

Inglés

N° páginas

Encuadernación

Tapa Blanda

Dimensiones

22.9x15.2x0.3 cm

Peso

0.09 kg.

ISBN13

9786207475759

Categorías

Gestión y técnicas de gestión

Digital Delights: Driving Customer Satisfaction in Indian Private Bank (en Inglés)

Rishabh Arora (Autor) · Kshama Sharma (Autor) · LAP Lambert Academic Publishing · Tapa Blanda

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Reseña del libro "Digital Delights: Driving Customer Satisfaction in Indian Private Bank (en Inglés)"

"Digital Delights: Driving Customer Satisfaction in Indian Private Banking" provides a comprehensive examination of the rapidly evolving landscape of digital banking within the private banking sector in India. With a focus on enhancing customer satisfaction, this book delves into the strategies, challenges, and innovations shaping the digital banking experiences offered by private banks in the country.The book begins by offering an in-depth overview of the digital banking landscape in India, highlighting the transformative impact of technology on the banking industry and the emergence of private banks as leaders in digital innovation. It explores the evolution of digital banking platforms, from online banking portals to mobile apps, and their role in reshaping customer interactions, service delivery, and overall banking experiences.Through a blend of empirical research, case studies, and expert insights, "Digital Delights" investigates the key drivers of customer satisfaction in digital banking among Indian private banks. It examines factors such as usability, security, convenience, and personalization, shedding light on the strategies employed by private banks.