Name: Capacity Management Practices and Customer Satisfaction (en Inglés)
SKU: 58424783
Price: 1055.54 MXN
Availability: InStock
Author: Sangalang, Kenneth A.
ISBN: 9786205508565

portada Capacity Management Practices and Customer Satisfaction (en Inglés)

Capacity Management Practices and Customer Satisfaction (en Inglés)

Formato

Libro Físico

Autor

Kenneth A. Sangalang

Editorial

LAP Lambert Academic Publishing

Idioma

Inglés

N° páginas

Encuadernación

Tapa Blanda

Dimensiones

22.9x15.2x0.4 cm

Peso

0.10 kg.

ISBN13

9786205508565

Categorías

Gestión de la producción y control de calidad

Capacity Management Practices and Customer Satisfaction (en Inglés)

Kenneth A. Sangalang (Autor) · LAP Lambert Academic Publishing · Tapa Blanda

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Reseña del libro "Capacity Management Practices and Customer Satisfaction (en Inglés)"

Firm s capacity management practices has a substantial influence on customer satisfaction especially across industries engaged in merchandising businesses. This study was conducted to measure the extent of capacity management practices considering workforce performance, tool capacity management and inventory management, additionally, the extent of customer satisfaction considering the factors customer compliments and customer expectations, with the used of survey results mean. The study also determined the relationship of capacity management practices and customer satisfaction of shopping centers in the province of Sultan Kudarat using Pearson correlation. Among the 24 respondents obtained, the study revealed that workforce performance, tool capacity management and inventory management are often observed in the shopping centers. At the same time, 1000 customers strongly agreed that their compliments and expectations based on their shopping experience are achieved by the shopping centers. Meanwhile, the Pearson correlation revealed that capacity management practices have low positive relationship with customer satisfaction.