Name: The Intimate Supply Chain: Leveraging the Supply Chain to Manage the Customer Experience (en Inglés)
Price: 1794.17 MXN
Availability: InStock
Author: Ross, David Frederick
ISBN: 9781420064971

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portada The Intimate Supply Chain: Leveraging the Supply Chain to Manage the Customer Experience (en Inglés)

Formato

Libro Físico

Autor

David Frederick Ross

Editorial

Auerbach Publications

Idioma

Inglés

N° páginas

304

Encuadernación

Tapa Dura

Dimensiones

23.6 x 16.0 x 2.3 cm

Peso

0.56 kg.

ISBN

1420064975

ISBN13

9781420064971

Categorías

Control de calidad y gestión de la productividad
Gestión de compras y abastecimiento de la empresa
Atención al cliente

The Intimate Supply Chain: Leveraging the Supply Chain to Manage the Customer Experience (en Inglés)

David Frederick Ross (Autor) · Auerbach Publications · Tapa Dura

Libro Físico

$ 1,794.17

$ 3,588.35

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Origen: Reino Unido (Costos de importación incluídos en el precio)

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Reseña del libro "The Intimate Supply Chain: Leveraging the Supply Chain to Manage the Customer Experience (en Inglés)"

The growing power being exercised by today's consumer is causing significant paradigm shifts away from traditional marketing. This is leading to a whole new take on the structure and functioning of supply chain management (SCM). It's no longer so much about improving the manufacturing process as it is improving the point and speed of contact and the continued interaction that you have with your customer.The Intimate Supply Chain: Leveraging the Supply Chain to Manage the Customer Experience explores how SCM can assist companies to grow and prosper in the new global economy. It focuses on what the customer wants from the supply chain and how organizations must restructure their outdated business models to meet their customer's needs. Covering this dramatic shift in customer management, David Ross, bestselling author and recognized industry expert, demonstrates how to design and maintain an efficient and up-to-date delivery channel, showcasing the methods and technologies needed to adapt to the evolving, demand-driven market. Exceptionally practical in his approach, Ross provides a new perspective that requires a broader mindset about the structure and functioning of SCM. He explains how effective management must start with the aim of getting personal with customers in order to bring total value to their shopping experience. Rather than concentrate on a range of products, this work defines a roadmap that will lead to increased empathy for your customers so that you will be able to provide them with unbeatable and readily recognizable value. When properly traveled, you will discover that it is a roadmap to increased profitability and market share.