Name: Performance Management in Healthcare: From Key Performance Indicators to Balanced Scorecard (en Inglés)
Price: 2327.53 MXN
Availability: InStock
Author: Bergeron, Bryan P.
ISBN: 9781138104525

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portada Performance Management in Healthcare: From Key Performance Indicators to Balanced Scorecard (en Inglés)

Formato

Libro Físico

Autor

Bryan P. Bergeron

Editorial

Productivity Press

Idioma

Inglés

N° páginas

256

Encuadernación

Tapa Dura

ISBN13

9781138104525

N° edición

0002

Categorías

Técnicas de gestión empresarial
Industria del sector servicios
Sistemas y servicios de la salud

Performance Management in Healthcare: From Key Performance Indicators to Balanced Scorecard (en Inglés)

Bryan P. Bergeron (Autor) · Productivity Press · Tapa Dura

Libro Físico

$ 2,327.53

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Reseña del libro "Performance Management in Healthcare: From Key Performance Indicators to Balanced Scorecard (en Inglés)"

Performance management, often referred to as process management, is a strategy that can be used to achieve an optimum mix of quality, safety, patient satisfaction and solvency. The basis of performance management is the effective use of resources, as measured by quantifying processes and outcomes using key performance indicators (KPIs) - core measures that gauge the performance of an organization in particular areas. There is more to performance management than selecting a few KPIs from a list and feeding them into a graphical dashboard system. It's about behavior change, leadership, and vision.Written for administrators, clinical staff, process improvement managers and information technology personnel of healthcare organizations, this second edition provides the knowledge necessary to provide the leadership and vision for a performance measurement initiative. This practical resource provides a high-level review of the quality/safety initiatives in healthcare, describes the implementation process from an IT perspective, and offers high-level clinical, financial and cultural details. It features an extensive listing of clinical and non-clinical KPIs: a glossary including financial, medical, and operational terms; and appendices of organizations and sources of indicators and benchmarks.