Behind every difficult employee, there is a manager who doesn't know the right thing to say or do. Or when to say or do it. So they say nothing, and leave it for another day. And the employee carries on being difficult because the manager said and did nothing so it must be OK - right? This book is for accidental managers. Accidentally in charge of a team. Who haven't read all the books or done all the training courses. Who wish they knew what to say or do, or when to say or do it, or why any of it matters. Marion has used 30 years' of HR and people management experience to give accidental managers a comprehensive understanding of how to be the kind of manager that people want to work hard for. This book is packed with ideas, examples and exercises to help managers understand their role, how to manage their time, and how to be the right manager for each person in their team.