utility computing is one of industrys hottest topics, enabling costs to be reduced whilst improving the value that it delivers to businesses. this book exploits the methodology developed by veritas for delivering uc, explaining the basic principles of the technology and moving on to a step-by-step process for companies to adapt their current systems to enable and support it. however, the book is standard as opposed to brand-specific, providing generic guidance on designing, deploying and managing the utility model. the approach is rooted in theory, yet broad based and practical. a real asset is the inclusion of illustrative real-world case studies and quotations provided by numerous household names.